How to Receive Food


Being Hungry is Hard Enough.

Asking for help can be harder.

We know it’s not easy to reach out when you need help with food.  Our trained volunteers are there to make this as easy as they can.  Please come and talk to us and find out how we can help.

Am I Eligible?

It Doesn't Matter Why You Need Help. Everyone is Eligible to Visit & Obtain Food.

We provide a five-day supply of food each month to individuals and families living in our area. This includes Brockville, Augusta, Front of Yonge and Elizabethtown-Kitley.  It’s our priority to provide a dignified environment and the best quality food we can obtain.

It doesn’t matter why you need help. Everyone is eligible to visit and obtain food. 

If it’s your first time visiting the food bank, you need to make an appointment to chat with our intake team.  They will ask you for:

  • How many other people will be sharing the food (your partner, children, roommate)
  • Identification for each person who will be sharing the food, including children. If you are not sure what ID to bring, please call us at 613-342-0605
  • Proof of address for everyone in your household over the age of 18
  • An income statement

What To Expect?

All new and returning visitors at the food bank will take part in a confidential interview.  The intake volunteers will make sure you feel comfortable.  They are kind, friendly, and they will keep your information private and safe.  

They will ask for personal information about your income and what you and your family needs. You must bring proof of your income (pay or benefit cheque stubs, or tax return).  If you have visited before and we have your records, we will update any changes in your address or living arrangements.

After your interview, a volunteer will meet with you to help you place your food order. 

Food Choices & Points

What Kind of Food Can I Get?

When you visit the food bank, you will be given a shopping list.  We will also award you a certain number of points based on how many people are in your family. 

  • One Person = 45 points
  • Two People = 55 points
  • Three People = 65 points
  • Four People = 75 points

On our shelves, each food item has a certain point value. For example, a loaf of bread is two points.  You decide how to use your points! For some items (in high demand) there may be a limit on how many you can take.

Each visitor chooses items to suit their own needs and personal preferences. We try to always have these items in stock:

We also have many other food items available for you to choose, including:

  • Chicken or Pork
  • Canned Goods
  • Baking Supplies
  • Puddings
  • Crackers
  • Coffee
  • Tea
  • Sugar
  • Paper Towels
  • Toilet Paper
  • Kleenex
  • Menstrual Hygiene Products
  • Personal Care Items
  • Household Cleaning Products


What if I have Children?

Families with infants can receive baby food, diapers and formula.  We also have snack packs for children between one and 17 years old:

  • school safe snacks
  • juice box
  • oatmeal
  • fruit cup

The contents of the snack packs may change, because we rely on donations. Not every package will have the same items.

When Is The Food Bank Open?

Monday: Closed

Tuesday: 10:00 am to 2:45  pm

Wednesday: 10:00  am to 2:45  pm

Thursday: 10:00  am to 2:45  pm

Friday: 10:00  am to 2:45 pm

We take our last visitor at 2:45 PM

2nd Monday each month: 6:00  pm to 7:00 pm

Where Is The Food Bank?

Please come to our front door if you are placing an order.

You no longer need an appointment to get food.

We are open Tuesday to Friday 10 a.m. to 2:45 p.m. 

And the second Monday of the month from 6 p.m. to 7 p.m.

Free Food At The Giving Shed

The Giving Shed is stocked with bread and other food items.  There are no forms to fill out, no need to ask permission. 

Whenever the food bank is open, there will be food items in the shed.  You can come at any time and take what you need. 

The Giving Shed was built by the generous team at the Brockville Home Depot.


We understand that not everyone is able to enter our building. There are different options to obtain food:

For visitors who use a wheelchair or have mobility issues, we have a ramp at the front entrance of our building at 58 Buell St.

 Curbside Pick-up is available for any appointment you make. We can take your order over the phone and have it packed and ready for you or a friend/relative to pick up.

Home Delivery may be available.  You must put in an application with our food bank team.  We’ll review your application, and if it is approved, we will do our best to get you a spot on the home delivery service.  We can only deliver to a very small number of people, so you may be placed on a wait list. 

Major Sponsors of our Food Bank